FAQs

ABOUT ORDER


What if I need to change my personal information?
Answer: Please make sure any change of contact information like delivery address, email address and phone number to [email protected] before shipment.

What if I want to change or cancel my order?
Answer: Any cancellation and change on the order please email us within 24 hours after placing the order otherwise your order may have been shipped.

What payment methods do you accept?
Answer: We mainly accept PayPal payment, but you can also choose to use all the major credit CARDS (VISA, MASTERCARD, AMEX) when checking out.

When will my order be processed?
Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer’s address nearby. Orders will be processed within 24 hours and all orders are shipped out within 5 working days.

When will my order arrive?
Answer: Shipment will arrive in 10-25 working days depending on your location.

RETURN POLICY


What if the item(s) I received are defective/incorrect/damaged?
Answer: Please email us within 48 hours after delivery otherwise we can’t respond to your request.

How to contact you quickly?
Answer: Any order questions, Please be sure to email us directly at [email protected]